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Woodbine Bets on BlueStream for Call Recording

Horse Racing & Betting Giant Puts their Money on BlueStream to Improve Productivity, Monitoring and Security

Toronto, Ontario

BlueStream Technologies Inc., a leading provider of Contact Center Solutions and Services in Canada, today announced that Woodbine Entertainment Group has chosen the Verbatim Enterprise QE digital recording solution from BlueStream.

“We’re pleased that Woodbine Entertainment has taken this step, selecting BlueStream to deploy and maintain this important application in their call center,” said John Hussein of BlueStream. “Woodbine Entertainment is a leader in the field of racing and entertainment, and their confidence in BlueStream and our Quality Process Solutions demonstrates a solid commitment to customer service, and we are proud to be a part of it.” Woodbine Entertainment offers a range of racing, gaming and entertainment products available across North America and virtually worldwide over the company's various online gaming applications.

In their search for the right call recording system, Woodbine required not only a robust recording platform, but a provider capable of backing it with the highest standard of customer service, so Woodbine could offer that same standard to their clients. “This system has enhanced the productivity, monitoring and security of our call center operations. Staff and Management have commented on its efficiency, accessibility and reliability,” said Paula Glaze, Call Center Manager for Woodbine Entertainment.

In 2000, the company generated business in excess of $1.2 billion. Wagering on the company's horse racing through live, off-track and in- home services makes up nearly 75% of all pari-mutuel wagering in Ontario and nearly 50% of Canada. These, along with the approximately 6 million customers who visit the slot machine facilities at Woodbine and Mohawk annually make this company's offerings the entertainment choice for many. In addition to the two racetrack brands it also owns Champions Off-Track Wagering, HorsePlayer Interactive and The Racing Network Canada.

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About Woodbine
The Woodbine Entertainment Group was founded in 1881 as the Ontario Jockey Club. Since then, the company has developed into one of the most respected and innovative racing organizations anywhere. It adopted its current name in 2001 to better reflect its business, and today, using tools such as the Internet to engage racing fans from all over, the tracks operated by the WEG directly impact the employment of nearly 28,000 people. See and for details.

About BlueStream
BlueStream Technologies Inc. is a leading Canadian provider of business telephone systems and data networks. For over a decade, BlueStream has made its comprehensive suite of communications solutions available to companies from all sectors of the market, helping them boost sales and enhance customer experience, while minimizing labour and technology costs. For additional information, please visit


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